Twitter is testing a new feature in its micro blogging website i.e Direct message. A number of businesses use Twitter to interact with their customers and offer support. With this feature twitter is encouraging customers to start their conversations with the business via direct message instead of in public view. Now, Twitter has made a slight change to the way profiles are displayed on mobile to encourage users to use direct messages rather than public tweets. The new button appears on mobile and takes over the full space where the “Tweet to” and “Message” buttons used to live side-by-side. By which its very easy for user to start private conversation with the brand,as the attention of user is automatically directed toward the bigger button of Direct Message rather than the button to create a tweet. Some accounts that already have this feature enabled on mobile include @AppleSupport, @Uber_Support, @BeatsSupport, @ATVIAssist (Activision Support), among others, according to a Technology website report.
Bhuvan Arora
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